Terms and Conditions for Whisper Bloom

Welcome to Whisper Bloom. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our site and services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Services Offered

Whisper Bloom provides bespoke floral arrangements, event styling for weddings and corporate functions, daily flower deliveries, preserved flower art, engaging terrarium workshops, and expert plant consultations. Our online platform allows for browsing designs and placing orders for these services.

2. Online Orders and Payment

• Pricing: All prices displayed on our site are in Singapore Dollars (SGD) and are subject to change without prior notice.
• Order Confirmation: Upon successful submission of an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.
• Payment: We accept various payment methods as indicated on our online platform. All payments must be received in full before an order is processed and dispatched.
• Substitutions: Due to the seasonal and perishable nature of flowers, we reserve the right to substitute flowers or foliage of equal or greater value while maintaining the overall aesthetic and quality of the arrangement if specific blooms are unavailable.

3. Delivery Policy

• Delivery Areas: We offer delivery services within Singapore. Please ensure accurate delivery details are provided at the time of order.
• Delivery Times: While we endeavour to meet all requested delivery times, specific time slots cannot be guaranteed. We will inform you if there are any significant delays.
• Recipient Availability: It is the customer's responsibility to ensure that the recipient is available to receive the delivery. If the recipient is not available, we may leave the items in a safe place, with a neighbour, or arrange for redelivery (which may incur additional charges).

4. Cancellations and Refunds

• Standard Orders: Cancellations for daily flower deliveries and standard arrangements must be made at least 24 hours prior to the scheduled delivery time for a full refund.
• Event Styling & Workshops: Specific cancellation policies apply to event styling, workshops, and bespoke large-scale orders. These will be clearly outlined in your individual service agreement or booking confirmation. Generally, a non-refundable deposit may be required, and cancellations may incur charges based on proximity to the event date.
• Quality Concerns: If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery. We may request photographic evidence and resolve the issue through replacement or refund at our discretion.

5. Intellectual Property

All content on this site, including floral designs, images, text, logos, and graphics, is the property of Whisper Bloom and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

6. Limitation of Liability

Whisper Bloom shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our services, including but not limited to reliance on any information obtained from our site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

8. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Address: 18 Maxwell Road, #02-10, Maxwell House, Singapore, Central Region, 069114, Singapore
• Phone: +65 6720 3119