Privacy Policy for Whisper Bloom
Whisper Bloom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders for bespoke floral arrangements, engage in event styling services, request daily flower deliveries, purchase preserved flower art, attend terrarium workshops, or seek plant consultations. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our online platform.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our site and services.
- Personal Data: This includes your name, shipping address, billing address, email address, phone number, and payment information (e.g., credit card numbers, which are processed securely by third-party payment processors). We collect this when you make a purchase, create an account, or contact us.
- Order Details: Information related to your bespoke floral arrangements, event styling preferences, delivery instructions, and specific requests for our products and services.
- Correspondence: Records of your communications with us, including inquiries via contact forms or email.
- Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us to improve our online platform.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for floral arrangements, event styling, preserved art, and workshop registrations.
- To manage your account and provide you with customer support.
- To personalize your experience on our site and showcase relevant floral designs and products.
- To communicate with you about your orders, services, and promotional offers (if you have opted in to receive them).
- To improve our website, products, and services, including analysis of user behavior and preferences.
- For internal record-keeping and administrative purposes.
- To comply with legal obligations and resolve disputes.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data hosting, and delivery services. These service providers are obligated to protect your information and may only use it for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by Singaporean law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. While we strive to protect your personal information, transmission of personal information to and from our site is at your own risk.
Your Data Protection Rights (GDPR and PDPA)
In accordance with the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
Third-Party Websites
Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Whisper Bloom
18 Maxwell Road, #02-10, Maxwell House, Singapore, Central Region, 069114, Singapore